Removing the TSM Client Software from a Windows Server

1. Why remove TSM?

There are several reasons why you may need or wish to remove the TSM software from your machine, such as:

• You are leaving the university - the software is licensed and configured specifically for use within Oxford University only.
• You are having problems with TSM and so have been asked to remove and reinstall TSM.
• You are upgrading to a new machine and no longer wish to back up the old one.
• You no longer need to back a machine up.

We have compiled some automated scripts to assist you with the process of removing TSM. If your preference is to perform these tasks manually then please see the manual removal section.

2. Semi-automated removal of the TSM client software

2.1. Uninstalling the software

1. In the bottom-left corner of your screen, click on Start.
2. Click on Control Panel.
3. Click on Add/Remove Programs or on Uninstall a program (Windows 7 or higher versions).
4. Locate IBM Tivoli Storage Manager Client and click on Remove.
5. A prompt will appear asking if you are sure; click Yes to begin removing the TSM software.
6. A progress bar will be displayed whilst the software is removed.
7. If prompted to close the TSM Client scheduler or other TSM services, click OK to continue.
8. Please note: no confirmation is given that the software has been removed, but you will be returned to the Add/Remove Programs screen when the uninstallation process is complete. Then you will be able to see that IBM Tivoli Storage Manager Client is no longer listed.

2.2. Removing the final components

Important: if you are likely to be reinstalling the TSM software and have previously set up custom INCLUDE/EXCLUDE rules then please copy the file dsm.opt from C:\Program Files\Tivoli\TSM\baclient to an alternative location, such as your desktop, in order to preserve it.

1. Click on the following link: remove final TSM components.
   • If you have the option to Run, then do so; otherwise Download/Save the file and run the exe file locally.
   • When prompted click on Unzip.
   • You will be advised that "1 file(s) unzipped successfully"; click OK.
   • The script will now run automatically: follow the on-screen prompts
2. This script does the following:
   • Stops and removes all TSM services.
   • Deletes the C:\Program Files\Tivoli folder left behind after the removal of the software.
   • Deletes the c:\tsm_images folder left behind after the initial installation of the TSM software.
   • Attempts to delete any TSM installation files left on the current user's desktop.
   • Removes the remaining TSM entries from the registry.
3. You will receive confirmation that all TSM components have now been removed.
4. Click OK.

You should now have successfully removed all components of the TSM client software from your machine.
Need to reinstall TSM? Then follow the instructions for downloading and installing the latest TSM client.

3. Manual removal of the TSM client software

If your preference is to perform these tasks manually, rather than in the automated fashion described above, then please follow these instructions.

3.1. Uninstalling the software

1. In the bottom-left corner of your screen, click on Start.
2. Click on Control Panel.
3. Click on Add/Remove Programs or on Uninstall a program (Windows 7 or higher versions).
4. Locate IBM Tivoli Storage Manager Client and click on Remove.
5. A prompt will appear asking if you are sure; click Yes to begin removing the TSM software.
6. A progress bar will display whilst the software is removed.
7. If prompted to close the 'TSM Client scheduler' or other TSM services, click OK to continue.
8. Please note: No confirmation is given that the software has been removed, but you will be returned to the Add/Remove Programs screen when the Uninstall process is complete. Then you will be able to see that IBM Tivoli Storage Manager Client is no longer listed.

3.2. Removing the services

The installation process does not always remove the Windows services associated with TSM, so follow these steps to remove the services manually:

1. In the bottom-left corner of your screen, click on Start.
2. If you're on XP or 2003, click on Run, type cmd.exe and hit Enter.
3. If you're on Vista or higher versions, just type Command Prompt, right click 'Command Prompt' in the search result list, and select 'Run as administrator'.
4. You should now see a command prompt; at this type each of the following, followed by hitting Enter:
   • sc delete "TSM Client Scheduler"
   • sc delete "TSM Client Acceptor"
   • sc delete "TSM Client Agent"
5. To check that the services have been removed do the following:
   • If you're on Windows 7 or earlier versions, right-click on the My Computer icon, select Manage, and browse to services.
   • If you're on Windows 8, navigate to Start, then type 'services', and click services as it appears in search result.
   • In the list of services there should be none listed that start with "TSM".
6. You have now removed the TSM client services.

3.3. Tidying up files and folders

Some files and settings that are left behind following an uninstallation. Below are steps on deleting all files, folders and registry entries previously linked with TSM.
Important: if you are likely to be reinstalling the TSM software and have previously set up custom INCLUDE/EXCLUDE rules then please copy the file dsm.opt from C:\Program Files\Tivoli\TSM\baclient to an alternative location, such as your desktop, in order to preserve it.

Program files

1. Navigate to folder C:\Program Files.
2. Right-click on the Tivoli folder and select [Delete].
3. When prompted to confirm deletion click Yes. (If Windows states that some files are in use please reboot your machine and then perform this tidying-up process again.)

Installation files

1. Open My Computer and browse to C:\.
2. If a folder called tsm_images exists, right-click on it and select [Delete]. This deletes the TSM installation files.
3. Secondly, look for the TSM installation file. This will be called something similar to tsm-6.1.2.0_1-win32.msi, and most likely located in 'Downloads' folder. Right-click the file and select [Delete]. This is the file that you downloaded in order to install TSM.

3.4. Deleting the registry entries

Important:This article contains information about editing the registry. Do not delete any information other than the specific entries advised - IT Services cannot be held responsible for any errors that occur as a result of changes made to the registry.

Registry

1. In the bottom-left corner of your screen, click on Start.
2. If you're on XP or 2003, click on Run, type regedit.exe and hit Enter.
3. If you're on Vista or higher versions, just type regedit.exe, right click the 'regedit.exe' appeared in the search result list, and select 'Run as administrator'.
4. Browse to:
   • HKEY_LOCAL_MACHINE
   • SOFTWARE
   • IBM
   • Then right-click on the ADSM registry key and select [Delete].
   • Click Yes when prompted.
5. Then browse to:
   • HKEY_LOCAL_MACHINE
   • SOFTWARE
   • Then right-click on the Tivoli registry key and select [Delete].
   • Click Yes when prompted.
6. Click on [File] and then [Exit] to leave the registry editor.

You should now have successfully removed all components of the TSM client software from your machine.
Need to reinstall TSM? Then follow the instructions for downloading and installing the latest TSM client.